mPOS Takes to the Sky with Delta In-Flight Sales Platform (Sept. 9, 2013)
Delta Air Lines has equipped more than 19,000 of its flight attendants with Nokia Lumina mobile devices with mobile POS capability for the airline’s new in-flight purchase program. Under a multiyear agreement, AT&T will provide custom mobility services, devices and support for the mPOS service, which will operate over AT&T’s 4G LTE Network. The devices are powered by the Microsoft Dynamics mPOS platform for Windows Phone 8, with a Delta-branded customer experience developed by business technology solutions provider Avanade.
Among the enhanced features of the new platform are nearly real-time credit card validation, electronic receipts and faster transaction times, which will enable flight attendants to conduct more in-flight transactions, Avanade said. In addition to food, beverages and goods, the platform will be used to sell on-board seat upgrades, beginning on Delta’s international and transcontinental flights and later expanding to all flights.
“Businesses are looking to redesign the way they work as mobile and social technologies become more ubiquitous,” said Dan O’Hara, mobility vice president, Avanade. “Delta aims to enable its employees with new ways of working that can drive greater productivity and better engagement with customers.”
