TSB to boost ATM network by 10%
TSB is increasing the size of its ATM estate by more than 10% as it works to transform its retail banking network in the wake of its de-merger from Lloyds Banking Group last year.
The bank will be rolling out 80 new NCR SelfServ ATMs across the UK before the end of April, increasing its network to 830 machines.
The new SelfServ ATMs will let customers do the traditional tasks of checking their balance and withdrawing their cash, as well as other services such as manage their PIN, pay bills, order postal statements and make mobile phone top ups.
“The UK banking industry is evolving to provide convenient banking for consumers who demand a choice of where and when they bank,” said Rachel Nash, director of financial services at NCR UK. “As banks such as TSB look to develop their retail banking network they increasingly employ a combination of self-service, assisted-service and personal banking to provide the right mix of customer service. TSB is achieving this by focusing on the communities that will always lie at the heart of our society, and by making every day easier for consumers when they bank with them.”
SelfServ ATMs are designed to create a bigger visual impact on the street. They are also meant to be faster and to provide a ‘more engaging’ experience for consumers. They also have contactless card support that will allow new services to be offered the future. NCR points out that the new machines are Windows 7 ready, saying that banks will need to migrate ATMs and other systems from XP soon, as Microsoft has announced that it will end support from 8 April.
Almost half (45%) of UK residents live within two miles of a TSB ATM and more than 56 million cash transactions are made at TSB ATMs annually, dispensing nearly £4 billion on average across the nation each year, according to figures provided by the bank. TSB became a separate business within the Lloyds Group in September 2013. It is planned to be sold off later this year.
