Survey: More Consumers Plan to Use Mobile Payments; Security Perceptions Improve (May 5, 2015)
Consumers’ perceptions of mobile payments security have improved, along with the number of consumers who say they’re likely to use a mobile payment app in the next 90 days, according to a new survey. One-quarter of smartphone owners surveyed said they’re likely to use an m-payment app in the next 90 days, with 11 percent very likely and 14 percent somewhat likely. The 25 percent of consumers likely to use an m-payment app is 6 percentage points higher than a year ago. The survey was conducted in March by 451 Research, a New York-based IT research and advisory company, and consisted of 4,168 respondents primarily based in North America.
The survey also addressed security, asking consumers whether they thought m-payments were more secure than using credit cards to make purchases. Nearly 25 percent of respondents believe m-payments are more secure than traditional credit cards, with 6 percent reporting “significantly more” and 18 percent reporting “somewhat more.” The number of consumers who said m-payments are more secure than credit cards increased 10 percentage points from last year, while consumers who said credit cards were safer dropped from 43 percent a year ago to 27 percent.
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