NCR brings first bill payment kiosk to Taiwan
E.Sun Bank’s HQ, Taipei, Taiwan © Wikipedia
NCR Corporation (NCR) has customised the first ever financial kiosk solution in Taiwan for E.Sun Bank.
Called E.Sun iPayment Kiosk, it includes bill payment, statement printing and notes exchange.
The bank also selected NCR Aptra Connections software to run on the kiosk and purchased NCR SelfServ ATMs to provide personalised ATM transactions.
The E.Sun iPayment Kiosk will initially run at one to two branches in the first quarter.
The bank says it has a growing credit card business that has resulted in “huge demand” for credit card payment transaction volumes at teller counters.
By integrating the NCR SelfServ 4 financial kiosk “together with other localised parts”, NCR has customised a self-service option for settling credit card payments to “reduce queues at counters”.
In March last year, NCR deployed NCR Aptra Connections to run on 60 NCR SelfServ ATMs. This enabled E.Sun Bank to recognise their customers and display personalised greeting messages, or even birthday greetings.
Customers can customise their ATM menu by pre-selecting favourite transaction options that include their usual cash withdrawal amount, bill payments and bank transfers.
NCR says a customised menu results in fewer screens to navigate and saves time – as much as 33% faster than a typical transaction.
