NCR Interactive Teller tech passes 300 milestone
Tom Wayne, president at Bank of Oak Ridge
NCR Corporation has revealed US-based Bank of Oak Ridge and Gorham Savings Bank are the latest financial institutions (FIs) to deploy its Interactive Teller technology – taking the total number of customers beyond 300.
With the tech, consumers can interact via video and audio with their banks’ remote-based video teller. NCR says its software gives remote tellers full control over each module in specially configured ATMs, enabling them to deliver up to 95% of traditional teller transaction services to their customers across “extended” locations and hours of business.
Tom Wayne, president at Bank of Oak Ridge, says by deploying the machines it has “expanded” its teller hours by 31% and it can “offer a better work-life balance” for its employees.
NCR adds that branches now can be refocused from being transaction hubs into “advisory centres of expertise”.
Partners in time
In a recent and separate deal, NCR and Wells Fargo established a team focused on research and development in ATM and retail banking customer experience.
NCR also signed a strategic alliance agreement with US-based Huntington Technology Finance to provide lease financing for NCR ATMs, including “ATM-as-a-Service” type options, for FIs.
