Nationwide hit by payment glitches
Customers of Nationwide Building Society in the UK have taken to Twitter to report a host of problems – with direct debits and standing orders not being paid.
According to users on Twitter, the bastion of rage and anger, mortgage bills and other payments have not been made.
Nationwide’s Twitter feed is now awash with queries, complaints and confusion. See image below:
The problem may have severe repercussions as defaulting on mortgage repayments and other bills can affect credit ratings and customers could be hit with late fees.
Nationwide is investigating the problem and will provide updates later.
It’s not the first time Nationwide customers have experienced these kinds of issues. In June last year a glitch brought down the building society’s internet and mobile banking. A similar problem affected customers in 2013.
UPDATE 1 September 2016
Nationwide contacted Banking Technology about this issue.
A spokesperson says: “We are aware of an issue with a limited number of standing orders and internal transfers. Direct debits have been processed and paid but there is a slight delay in these direct debits showing on customers’ accounts. Balances will be updated today.
“All inbound payments to members are unaffected. We apologise for any inconvenience this may cause. Customer service is a high priority for us and are working hard to resolve this as soon as possible
“We will make sure that customers are not out of pocket as a result of this issue.
“Internet banking and the mobile banking app remain unaffected. Customers can continue to use their cards to pay for goods and withdraw cash from ATMs.”
