One hand clapping for TSB’s new mobile app
Hello
TSB has begun to roll out its new mobile banking app – the first service built by its new Proteo IT platform.
It says the app has been built from scratch – with a new user interface. Features include access through fingerprint and one-hand navigation for the most-used transactions. It is available for both AndroidTM and iOS devices.
Other features include a currency converter – offering the calculation of prices in different currencies when customers are travelling abroad. Users can also book a mortgage appointment. Customers will soon be able to request overdrafts or eSavings with “one click”.
Carlos Abarca, chief information officer, TSB, says the new app is “just the starting point” as it “will be bringing updates every month from now on”.
According to TSB, its “partners” have been using a beta version of the app since Christmas and, in future, they will experiment further with new versions.
TSB is also looking to integrate with third party apps and services from fintech start-ups. For example, it cites a new mobile payment system being developed to allows users to send money to each other. In addition, TSB is also aiming to make it possible for new-to-TSB customers to open an account via the app only.
A full rollout will follow in the coming weeks. During the initial phased launch period, its old app continues to be available to download.
