Merchant Bank of Sri Lanka live with Fiserv’s core banking tech
Merchant Bank of Sri Lanka (MBSL) has implemented Fiserv’s Signature core banking system and the vendor’s front-end Teller solution.
MBSL has around 100,000 customer accounts and 48 branches. In 2015, it merged with its two subsidiaries, MBSL Financial Services and MBSL Savings Bank, and embarked on the tech overhaul in 2016.
MBSL is majority owned by the state-owned Bank of Ceylon, which itself is a long-standing user of the Signature core.
“Our customers will benefit from enhanced and efficient account processing and customer service as a result of this deployment,” says Nishaman Karunapala, CEO of the bank.
“The Fiserv team provided an impressive level of commitment, professionalism, and technology expertise throughout the entire process, enabling us to go live on time. Our close collaboration with them, on top of their 24×7 support, was key to the success of this implementation.”
According to Fiserv, the new platform is “also improving the work-life balance of MBSL’s employees – the account processing is streamlined, reducing the need for overtime work and giving employees more time to spend with their families, while delivering greater efficiency for the company”.
