Bank of the West signs for Pindrop’s voice authentication tech
Pindrop signs Bank of the West
Voice security and authentication specialist Pindrop Security will provide its fraud detection solutions for Bank of the West, reports David Penn at Finovate. The San Francisco, California-based bank with more than $89 billion in assets will leverage Pindrop’s technology to identify and mitigate a variety of cyberthreats including caller ID spoofing, voice distortion, and social engineering.
“Pindrop’s machine learning (ML) technology allows us to better know our customers and more effectively protect their assets,” Bank of the West’s head of enterprise customer experience Patricia Nowak says. “Using emerging technology to better serve our customers is a key initiative for Bank of the West.”
With more than 600 branches and offices in 23 states and digital channels, Bank of the West sees its partnership with Pindrop as part of its broader commitment to leveraging innovative technology to provide customers with a unique and secure experience. In Pindrop, Bank of the West will enhance its ability to proactively defend against fraud while maintaining a seamless customer journey over the voice channel.
Founded in 2011, Pindrop’s anti-fraud and authentication solutions – Pindrop Protect and Pindrop Passport, respectively – leverage the company’s Phoneprinting, Toneprinting, and Deep Voice Biometric Engine technologies to provide call centres with protection against both known cybercriminals as well as suspicious, atypical behaviour that could indicate fraudulent activity.
This spring, the company announced that it would provide its Phoneprinting technology to UK-based online retailer Shop Direct. Also earlier this year, Pindrop teamed up with voice solutions provider Aeriandi to make its phone authentication and anti-fraud technology available via Aeriandi’s cloud-based voice platform.
With more than $122 million in funding, Pindrop includes Andreessen Horowitz, Institutional Venture Partners (IVP), and CapitalG among its investors. Co-founder Vijay Balasubramaniyan is CEO and CTO.
