Fiserv gives voice to First Hawaiian Bank with Alexa
Fiserv is helping the oldest and largest bank in Hawaii, First Hawaiian Bank, to allow customers to interact with their accounts via Amazon Alexa.
The warmer climes of Hawaii
The new voice capabilities are a first for a financial institution based in the state, allowing customers to check balances and access transaction information – the most frequent requests made by bank customers.
This initial set of capabilities will be available to customers this month, with further features being released further down the line.
“We have been working with Fiserv for several years to enhance our digital services and empower our customers with a wider range of choices in banking convenience,” says Eric Yeaman, president and COO, First Hawaiian Bank. “With voice-driven technology playing a bigger role in people’s lives, the time was right to introduce voice banking into that mix.”
Fiserv’s “Expectations & Experiences” survey says that 57% of consumers used voice-activated capabilities on a device in the past year. Of these, 17% performed banking functions using voice in the preceding month, including 26% of millennials (ages 18-37) and 24% of urban consumers.
In 2015, the bank worked with Fiserv to update and add solutions for online and mobile banking and payments for its digital channels.
In other Fiserv news, recently it launched a new digital loan origination system with account opening functionality, including credit cards and personal loans.
Just over a week ago, a flaw in the web platform of Fiserv exposed personal and financial account information on hundreds of bank websites.
