Vizolution evolves with £10m funding from three major banks
Vizolution, a customer experience tech provider based in Wales, UK, has secured £10 million in funding from Santander, Royal Bank of Scotland (RBS), and HSBC.
Development Bank of Wales and several family offices and private investors have invested a minotiry in this funding round.
Each of these banks is an existing Vizolution client and uses its suite of customer experience solutions.
Vizolution, which operates in the UK on a Software-as-a-Service (SaaS) model, helps companies streamline complex customer journeys through remote channels.
The new funding will be invested in product development and sales growth.
“Last year, Vizolution technology enabled us to introduce the UK’s first ever completely paperless mortgage process,” says Ian McLaughlin, managing director of home buying and ownership at RBS. “As well as facilitating mortgage loans of approximately £1 billion per month, Vizolution has helped us to unlock significant savings in our mortgage operational costs, including removing nearly seven million pieces of paper per year.”
The firm aims to offer a “customer-centred human approach in a digital world”, through an end-to-end platform, from the first purchase or service enquiry, through to resolution.
Vizolution has enjoyed significant growth since its launch in 2013, and in the last year has opened new offices in Port Talbot, Toronto and Boston.
