Artesian introduces customers to ARCH
Artesian Solutions, a UK-based client intelligence tool for financial services companies, launched its new Artesian Risk and Compliance Hub (ARCH), which has been two years in development. 
ARCH is a service that enables relationship managers, underwriters and frontline teams within banks, insurance companies, and other financially regulated industries to quickly assess and better understand their corporate clients at the start of the customer journey and throughout the life of the customer.
It was recently selected as one of a handful of businesses to take part in PwC’s Scale InsurTech Programme – an intensive 11-week incubator, aimed at identifying and developing fast-growth technology companies in the insurance sector. ARCH enables relationship managers to have the earliest possible view of risks and opportunities to help their clients, whilst also protecting their own organisation.
“We have the great privilege of serving 80% of the UK’s major banking institutions, providing powerful sales engagement insights to relationship. Almost two years of engineering and millions of pounds later we’re announcing ARCH’s general availability for customers,” says Andrew Yates, Artesian Solutions’ co-founder and CEO.
He continues: “We’ve built a strong team of specialists to extend our core competencies and have worked closely with our key partners at Experian, LexisNexis and Refinitiv, with more partnerships to come. This allows our customers to select the data sources they already rely upon and trust and easily integrate them into ARCH”
The tool continuously monitors real-time credit risk and know your client (KYC) data sources, but uniquely applies each bank or insurer’s own policies to that data. The result is a summarised view of appetite and complexity, drawing attention to any potential issues with clear flags where action should be taken before proceeding.
In early tests conducted with a leading UK bank, ARCH was found to be 100% accurate in comparison to the existing bank process, finding 14% more critical risk issues than that bank’s existing process.
It also reduced average case time from 200 minutes to 8 minutes (a 96% improvement), allowing relationship managers to know more, know sooner and save time – enabling them to focus on delivering a better customer experience.
