Yorkshire Building Society opts for OutSystems
UK-based Yorkshire Building Society has selected OutSystems and its integrated development environment for customer-facing ecommerce and mobile applications.
The project will involve what OutSystems is calling a “significant update” to Yorkshire Building Society’s back office systems.
According to the vendor, a newly installed digital platform will provide a more immersive customer experience, and “vastly” increase security. It estimates that the building society will save £600,000 a year as a result.
“We were looking to address a range of specific requirements when we started working with OutSystems, chiefly how we could better service our customers with additional functionality through our e-commerce platform, which was approaching end-of-life,” says Ant Warrington, director of digital and innovation at Yorkshire Building Society.
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“We also wanted to streamline our employees’ internal workflows and processes to improve overall efficiency throughout the business.”
Garry Larner, regional director, financial services and insurance at OutSystems, adds: “Extending the self-serve capabilities of Yorkshire Building Society’s technology to alleviate the load on its branches and call centres was a key KPI for the organisation.”
“We’re happy to help the society take that digital step forward, helping them to remain a leader in an extremely competitive market.”
Yorkshire Building Society is the third-largest building society in the UK with three million members and 143 branches across the country. It holds assets of £43.3 billion.