US mutual savings bank Mascoma in tech revamp with Thought Machine
UK-based core banking software provider Thought Machine has signed its second community bank in the US – Mascoma Bank.
Mascoma follows Arkansas-based Arvest, which opted for the vendor’s flagship cloud-based offering, Vault, last year.
Mascoma Bank in tech revamp
Mascoma Bank is a mutual savings bank and Certified B Corporation, with offices throughout New Hampshire, Vermont, and Maine. It offers mortgages, checking accounts, loans, and business banking.
Thought Machine says the bank “has signed a licence agreement to deploy and migrate its customers onto Vault”. The new system will enhance the bank’s delivery channels (both digital and physical), the vendor says, as well as provide it with a single source of record by bringing all its data into one space. This will enable Mascoma “to better understand customer relationships and better serve customer needs”.
Clay Adams, president and CEO of Mascoma Bank, says: “We believe that modern technology is the key to unlocking superior customer service.
“We are proud at Mascoma Bank to be different by design – we are adopting Thought Machine’s modern technology to deliver on our mission of better serving our customers and communities, to offer new products and be a leader in community banking.”
