Banque Saudi Fransi and DSK Bank tap Backbase to revamp digital customer experiences
Banking platform provider Backbase has been selected by Banque Saudi Fransi (BSF) and DSK Bank as the firms look to boost their digital transformation and revamp their digital customer experiences.
Backbase’s platform will allow the banks to onboard customers via mobile
Both banks are set to implement Backbase’s Engagement Banking Platform, while the Bulgarian DSK Bank will also incorporate Backbase’s Digital Banking and Digital Sales solutions.
Backbase says the Engagement Banking Platform will enable both banks to onboard customers instantly – either through the web or via mobile – and will allow customers to digitally apply for other banking products.
BSF’s partnership with Backbase forms part of its digital modernisation strategy, with ambitions to lead the digital banking revolution in Saudi Arabia.
Banque Saudi Fransi head of consumer banking services Haitham Aljarbooa says fintech “is accelerating an evolution of the banking industry”.
DSK Bank, Bulgaria’s largest financial institution, says its front-to-bank transformation aligns with its mobile-first strategy.
Backbase’s Digital Banking and Digital Sales solutions will enable DSK Bank to provide frictionless self-service and digital onboarding capabilities for its retail customers.
DSK Bank CEO Tamas Hak-Kovacs says the firm’s digital transformation efforts will “enable us to provide the same great experience for clients that interact with us in the branch or transact using our mobile or desktop application”.
In recent months, Backbase has also been tapped by both Blue Federal Credit Union and Raiffeisen Switzerland to develop their digital customer-facing services.
