Hiccup for HSBC online banking
HSBC’s online banking went down for several hours today (27 February) – with its business customers particularly affected.
The bank tweeted about the issues earlier today.
We're experiencing some issues with our online services, we're working to resolve this. Apologies for any inconvenience caused.
— HSBC UK (@HSBC_UK) February 27, 2017
Customers trying to access the online banking portal were greeted by a string of plain text.
As you’d expect Twitter users responded in their usual charming way.
One example being: “it’s about time you got this service sorted out you are constantly saying you are having problems”. Punctuation be damned.
According to the website Down Detector, some 68% of HSBC users reported having trouble accessing their online banking; 24% could not connect to the mobile banking app; while the remaining 8% were left unable to use payment cards.
At 2.02pm, HSBC reported systems were back to normal.
Our Online Banking service is now available again. We're sorry for any inconvenience caused.
— HSBC UK (@HSBC_UK) February 27, 2017
It’s not clear what caused the problem yet, but HSBC says it’s investigating.
Denied!
In early 2016, the online retail services of HSBC were brought down in a distributed denial of service attack (DDoS) according to the bank. That was the second online service problem the bank’s customers faced in that month, following a two-day outage earlier that the bank said was not caused by a cyberattack.
