Son of a nutcracker: credit union leadership lessons from Buddy the Elf
Walk with me through the seven levels of the Candy Cane forest, through the sea of swirly-twirly gum drops.
Branch
NCR’s banking heaven in back seat of a Cadillac
An easier way to bank face-to-face with a live teller from the comfort of members’ cars.
Brazil’s Banpará Bank enters video banking realm
Implements TrueConf’s video conferencing solution into its first branch.
Top fintech stories this week – 1 December 2017
Catch up on Banking Technology’s top five fintech stories of the week – all in one place!
Bankers and retailers – will we see roles switch? Or simply morph into a single discipline?
Technology is having a tremendous impact on the way communities shop so changes are more or less expected as we see these shopping mall operators push back on so many dire predictions being made about them. But can they change and yes, could these changes lead to a greater overlap with banking as it exists today? Do we even need differentiation between the two and yes, will they both be able to keep us satisfied when it comes to access to our cash?
DBS creates lifestyle branch for tech generation
In a move to attract the tech generation to branches, Singapore’s DBS has launched a “lifestyle space” providing freshly brewed coffee, interactions with humanoid robots and a virtual reality (VR) area for retirement planning.
Banking Technology November 2017 issue out now
The latest edition of our flagship magazine – Banking Technology – is out now, packed with news, analysis and insights, case studies, research and expert commentary.
Top fintech stories this week – 3 November 2017
Catch up on Banking Technology’s top five fintech stories of the week – all in one place!
Case study: Piraeus Bank – e-branches
Stefanos Mytilineos, deputy general manager, digital business retail banking, branch network & deposits, Piraeus Bank Group, shares the bank’s experience of bringing full digital banking experience to brick-and-mortar branches.
Avoid a bank branch nightmare this Halloween
Trick or treat! It’s Halloween and brands everywhere are using spooky season as a way to have some fun with customers. However, any ghoulish behaviour belongs firmly in the land of fun, and should not creep into everyday customer interactions
ING unveils new branch concept that “feels like home”
ING Belgium has opened doors to its first “client house” branch, which the bank describes as “a place where retail, business and private banking customers can walk in and enjoy a good coffee and receive personal service”.
Sibos 2017: the future of money
What’s more valuable today, data or money? Today’s “The Future of Money” discussion at Sibos had “the new oil” – data – firmly in its sights.
TSB Bank awards five-year services contract to NCR
NCR Corporation has signed a five-year deal with UK’s TSB Bank to look after the bank’s 900+ ATMs and IDMs as well as provide service desk support for its employees across its branch network.
I know what I am doing!
Recent business surveys together with published industry trends suggest that ATMs aren’t going to disappear from the landscape quite yet even as the rate of bank branch closures will not take place as rapidly as could have been expected just a short time ago. What’s happening?
Infographic: banking in Europe 2017 – EBF facts and figures
European Banking Federation (EBF) has published its annual update on the banking sector in Europe. According to the EBF findings, staff numbers and branches in the European banking sector continued to shrink in 2016, while Eurozone deposits and loans grew slightly.
Physical containers – reused in novel ways. Does that include nextgen branch offices?
With standards as simple as what we see with shipping containers, creative folks will begin considering options for almost anything that can benefit from these containers being mobile. The user experience that today we enjoy with mobile devices has changed the very heart of today’s data centre even as we see on-premise IT moving to clouds. Couldn’t a case be made that such flexibility be embraced even more aggressively in the future and couldn’t that change the very way we view banking as it continues to transform?
Interview: Matteo Cassina, Saxo Bank – is digital banking the new Big Brother?
Amid the hustle and bustle of MoneyConf in Madrid, Banking Technology managed to grab a coffee with Matteo Cassina, global head of sales at Saxo Bank. Conversation turned from the demise of bank branches to the rise artificial intelligence (AI) and open banking.
Spain’s first fully digital bank Openbank in major transformation
Openbank, a subsidiary of Spain’s banking giant Santander, has undergone an enterprise-wide overhaul, from products and services, to technology, to corporate culture, to new branding.
Analysis: branches – coffee is not for closers
The vanishing branch offices… Could more coffee save them? Richard Buckle, founder and CEO of Pyalla Technologies, muses.
Emirates NBD steps up digital banking game with Cockpit Application launch
Emirates NBD has launched Cockpit Application, an intelligent new CRM solution for branches. The bank has also introduced biometric digital signatures and straight-through processing (STP) of digital forms.
U.K. Post Offices Become De Facto Bank Branches
The U.K.’s Post Office, which has a long history of providing financial services, including prepaid cards, has entered the banking market in a new way with an industry-wide agreement with the nation’s banks going into effect today. From Jan. 24, 99 percent of U.K. personal bank customers and more than 75 percent of business customers can do their day-to-day banking at the Post Office—described as the “biggest expansion in face-to-face banking access in a generation.”
“Humanoid” Ira to assist customers in HDFC Bank branches
India-based HDFC Bank is about to introduce its first “humanoid” branch assistant – Ira. The human-sized robot was built together with artificial intelligence (AI) company Asimov Robotics.
Top ten fintech opinion pieces in 2016
Look back at some of the most interesting and thought-provoking opinion pieces on all matters fintech published by Banking Technology in 2016.
Banks, stop thinking about branches as a place to transact
How would you respond if someone were to ask you: “What is the purpose of the bank branch?” For decades, the first answer may have been: “To allow customers to conveniently transact with the bank and manage their accounts”. This model has now changed drastically, and banks that still operate as they used to will very quickly yield to more forward-thinking competitors.
Commerzbank in major job cutting spree
Commerzbank has firmed up plans to lay off nearly 5,000 people. Around 3,000 job cuts will be across the bank’s branch network at home in Germany. Another 1,900+ jobs will be eliminated outside Germany and across Commerzbank’s subsidiaries.
Does the bank branch still matter?
The number of branches operated by major banking groups in the UK has halved over the last 20 years. In fact, Britain’s banks closed more than 600 branches across the UK between April 2015 and April 2016. This is hardly surprising as more and more people move online, often mobile-first, to complete most of their […]
Digital games banks got to play – part 2
Today, most banks want to be digital leaders because that is where the customers are! This has brought in a change in the attitude of many traditional banks. Arun S. Padaki, a seasoned corporate banker, credit risk and business process management consultant, explores what it takes to become a digital leader and who is already […]
Diebold unveils concept banking “experience” at Money20/20
ATM maker Diebold has unveiled a new concept banking platform with four “experience zones” at the Money2020 conference in Las Vegas. The concept aims to demonstrate how banks can combine convenience, security and self-service with a low cost ‘footprint’.
European branches will be cut in half by 2020
Half of Europe’s bank branches could be obsolete within the next seven years, according to new research by real estate advisory firm Jones Lang LaSalle.
