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News, intelligence and resources on the global fintech industry including topics such as chatbot.
Video: N26 at FinovateEurope 2023 – The evolution of AI in banking
We chat with Jean-Pierre Sleimen of N26 about how AI has changed the face of banking.
Banks must shift their focus from being product-centric to customer-centric
True banking transformation starts with the customer, not the technology.
ChatGPT and generative AI – what does banking have to do with it?
Ready or not, the generative AI genie is out of the bottle and there is no going back.
What the FinTech? | S.4 Episode 3 | Generative AI in banking
In this episode, we’re joined by Miguel Navarro to discuss how generative AI could impact financial services.
Non-profit Commonwealth begins second phase of partnership with JP Morgan Chase
Commonwealth and JP Morgan Chase are examining how new tech can reduce wealth inequality in the US.
Nordic bank DNB automates chat traffic with Boost.ai virtual agents
The bank says deploying Boost.ai’s solution has led to an increase in customer satisfaction scores.
Wealth Wizards names Ben Hampton as new chief executive
Hampton will take up the role on 1 January 2023, succeeding founder Andrew Firth.
Conversational AI firm Boost.ai hires Jerry Haywood as new CEO
Haywood joins from LivePerson and succeeds Boost.ai founder and current CEO Lars Ropeid Selsås.
Nordea partners Boost.ai for “chat-first” virtual agent drive
Nordea says more than 50% of its customers get the help they need from an initial interaction with chatbots.
DBS and digitalisation: what the West can learn from the East
“Meaningful innovation is the true litmus test,” says DBS’ Shee Tse Koon.
Wells Fargo partners Google Cloud for AI virtual assistant, Fargo
Fargo will leverage Google Cloud’s conversational AI platform Dialogflow to offer personalised banking tips.
Webinar: Conversational banking – delivering disruptive technology in a non-disruptive way
Intelligent virtual assistants powered by cutting-edge conversational AI are creating the future of banking experience.
US fintech Bankjoy appoints Michael Carroll as its new CTO
Carroll will oversee the development of technology, supporting Bankjoy’s digital service ecosystem.
Why skimping on speech AI technology could cost banks billions
Digital resolution of customers’ inquiries can drive significant cost savings for banks.
US fintech funding round-up: Deposits, Highline & Kasisto
The latest recipients of funding in the US fintech space.
Enhancing customer engagement in financial services with AI
AI has had an immediate impact on how customers engage with financial organisations.
Credit unions comms platform Eltropy acquires video banking tech firm POPi/o
Together, Eltropy and POPi/o serve more than 400 credit unions in the US.
Chat commerce platform Clickatell raises $91m Series C to boost expansion plans
Clickatell says chat is the largest digital platform in the world, with 7.7 billion users.
Digital twins in the metaverse
As we rush headlong into virtual worlds in the metaverse, the concept of digital twins will become more conspicuous.
White paper: The innovator’s guide to the digital-first contact centre
Social and messaging are well on their way to become mainstream contact centre channels.
Reimagining customer experience in financial services
Utilising the cloud can help banks get customers to the right person at the right time.
What I learned from a chatbot about the future of digital banking
We ought to abstract tech away from the schema and focus solely on people.
Revolut withholds $90,000 from investment manager with “no real response” for months
An investment manager’s battle to receive his $90,000.
FinTech Futures Jobs: new year, new job – five tech companies that are hiring now
Featuring CGI, Cleo AI, Freetrade, Market Finance, and Monzo.
Transforming the debt collections experience with self-service
The more intelligent collections virtual agents are, the more positive an impact they can have.
Overcoming data sourcing issues when testing finance virtual assistants
These testing challenges inherent to AI systems are compounded by data access issues.
Video: Top fintech stories this week – 14 February 2020
FinTech Future’s weekly news round-up.
Kasisto increases Series B funding round to $22m
The additional $7 million came from Napier Park Financial Partners.
From data to decisions: The rise of AI in retail banking
But first, banks need to de-silo their data and create a single data universe.
The desktop of 2020 and beyond
Clearly, these desktop application integration platforms need to evolve too.
Three trends to watch in 2020
Red Hat dissects how 2020 will be a chance for banks to catch on to innovation.
China’s fintech scene started late but trumps US, says Baidu’s fintech arm
Du Xiaoman Financial talks fintech and AI in China.
Bank of America unveils new mobile banking app with loan applications built in
The bank has 29 million mobile clients.
eBook: 5 AI solutions every retail bank needs
Download the DataRobot ebook today
Pakistan’s JS Bank first in country to launch ‘chat banking’ on WhatsApp
The service is free to use with no registration process.
FinovateFall 2019: AI, ML, robotics and digital first
Three exciting days in New York witnessing the latest and greatest from over 70 fintechs.
White paper: How banks are winning with AI and automated machine learning
Discover how estimating the risks or rewards of making a particular loan has become faster and easier
Tech vs. humans: Can fintech have it all?
Is interacting with a person over an algorithm a hindrance, or a help?
Live webinar: Why operational excellence in payments is critical to your future success
Register to the Red Hat fireside chat live from Sibos!
