Kakao Bank’s chatbot will answer up to 80% of requests
Kakao Bank’s new chatbot hopes to address the increasing customer demands.
Chatbot
Virtual assistant Amelia to modernise customer service at BBVA
BBVA is using a virtual assistant for its customer service in Mexico.
BNY Mellon and Deutsche Bank launch co-developed chatbot for traders
BNY Mellon and Deutsche Bank launch chatbot for trading on the HKEX.
Disruption on its way, are banks ready?
A disruption is typically an opportunity long before it becomes a threat.
Microsoft acquires Semantic Machines for conversational AI starter
Ambitions to make chatbots sound more human and less like robots.
FinovateSpring 2018 Best of Show winners announced
Congratulations to the five companies whose live demonstrations wowed the Finovate crowd!
Infographic: unlocking the potential of chatbots
Showing how chatbots can improve user experience in e-commerce.
Interview: Cyril Cottu, BNP Paribas Global Markets – the Tesla effect
Artificial intelligence (AI), bots, the demise of email, investment in Symphony and more.
Case study: BBVA – salute the speed
Talk and action – chatbots and artificial intelligence (AI) in practice.
Five ways AI is disrupting financial services
Whether you realise it or not, artificial intelligence (AI) is taking over the world.
The gift of the gab: three chatbots leading in insurtech
Chatbots can do more than just use a script to move customers through a sales funnel.
SimbaPay unleashes Pan-African remittances chatbot
In collaboration with e-payments and commerce firm Interswitch.
BMO launches banking chatbot with Finn.ai
The new chatbot – BMO Bolt – is available via Facebook Messenger.
Clinc launches self-service AI platform, Spotlight
“Putting the power of world-class conversational design into the hands of banks for the first time.”
Orange Bank turns to IBM Watson for virtual advisor tech
Orange is brining “unique customer experience” with its new virtual advisor, Djingo.
Banpro launches Finn.ai’s first Spanish-speaking virtual banking assistant
Banpro’s new chatbot, created by Finn.ai, available via Facebook Messenger.
Will AI replace humans in the insurance industry?
Will you be one of the 800 million individuals ousted by AI?
Digital transformation: is NatWest leading the way or going a step too far?
A bold new move that could shake up the banking industry.
Clinc tops $4.5m in annual revenue
Conversational AI platform in the pink and hires a chief growth officer.
LogMeIn goes for AI gold with Bold360 virtual assistant
A chatbot and virtual customer assistant to make service “more engaging and intuitive”.
Credit Union Australia feeling Rosie with Flamingo AI insurance chatbot
Provides a service for potential new members visiting its website.
Standard Chartered signs for Moneythor’s digital banking toolkit
The project is in line with Standard Chartered’s objective to be “the digital bank with a human touch”.
AI is on!
Implementation of first uses cases around real-time contextual added-value banking notifications and offers to make their appearance in 2018.
Jordan Ahli Bank launches chatbot service, ahli bot
The first bank in Jordan to introduce a chatbot service. It is currently in beta version.
EBL launches Bangladesh’s first AI-based banking chatbot
EBL Digital Interactive Agent will communicate with customers via Facebook Messenger.
Emirates NBD appoints chief digital officer, seeks fintech partnerships
Emirates NBD’s new chief digital officer is on the lookout for partnerships with fintechs.
IBM hot for bots with asset exchange launch
IBM has unveiled its Bot Asset Exchange – a place for chatbot development.
PostFinance has crack at Swiss jackpot with new chatbot
Sprechen Sie Deutsch? Switzerland’s PostFinance has unveiled a German language virtual assistant on its website – generating automatic replies to customers’ most frequently asked questions. PostFinance, keen to tap into the fintech zeitgeist for artificial intelligence (AI), says it’s the “first Swiss financial institution” to launch such a chatbot. It was developed by the IT […]
Standard Chartered unveils chatty banking chatbot
Standard Chartered plans to deploy a chatbot on its online and mobile banking platforms powered by Kasisto’s conversational artificial intelligence (AI) platform, KAI Banking. The chatbot will act as a virtual personal assistant to help clients manage money, make payments and analyse their spending, via conversations in English and other unnamed languages. The service will […]
Bank of Scotland pilots AI tech for customer iPhone chat
Bank of Scotland, a subsidiary of Lloyds Banking Group, has launched a pilot artificial intelligence (AI) project – a virtual assistant for customers using the iPhone app.
Clinc goes global, partners with Isbank to offer conversational AI
Conversational AI innovator Clinc has partnered with Isbank, the largest private bank in Turkey, which will deploy Clinc’s technology within its two mobile banking apps.
Top fintech stories this week – 27 October 2017
Catch up on Banking Technology’s top five fintech stories of the week – all in one place!
Insurtech Haven Life introduces Facebook chatbot
Haven Life, a US life insurance start-up, is now offering an alternative way to buy life insurance online through its Facebook chatbot.
Clinc teams with Enacomm to bring AI chatbots to small banks and credit unions
Artificial intelligence (AI) fintech start-up Clinc is making its chatbot Finie more widely available through a new partnership with Enacomm.
“World’s first” full-featured virtual banking assistant on Facebook Messenger launched by ATB Financial
Canada’s ATB Financial says it has launched “the world’s first full-featured virtual banking assistant on Facebook Messenger” to the bank’s nearly 700,000 personal banking customers.
NEFCU launches Google Home banking app with Conversation.one
Nassau Educators Federal Credit Union (NEFCU), a 200,000-member institution in Long Island, US, has launched its Google Home Action and Google Assistant app. The solution is based on the Conversation.one platform.
Ovamba and Microsoft team for first African language driven chatbot
Fintech firm Ovamba says it is working with Microsoft to create “the first African language driven chatbot designed to serve the millions of African SMEs who face exclusion from financial services due to the challenges of functional and business literacy”.
Funding Societies interns introduce chatbot Miyu
Funding Societies, a Singapore-based crowdfunding platform, has launched its chatbot Miyu. A first for such a chatbot created by a crowdfunding company in Southeast Asia. Developed by two interns at Funding Societies using bot platforms meya.ai and api.ai, combined with machine learning and natural language processing, Miyu works round the clock to answer queries about […]
RHB and RinggitPlus launch chatbot lending in Malaysia
Malaysia’s RHB Bank Berhad and RinggitPlus – a comparison website for financial products – have introduced “ChatBot’”, the “first” real-time messenger-style platform in Southeast Asia for personal loan applications. Consumers can apply for a loan via ChatBot on RinggitPlus’s website and obtain the results for eligibility via an SMS. The platform auto populates information provided […]
Viber Brings Good Vibes to Addiko Bank’s Chat Banking Payments
Austrian banking group Addiko has unveiled chat banking for its customers—the “first ever” Viber-based financial transaction service available in Croatia.
