Five techniques for financial institutions to build and protect their digital reputation
How to protect the distinctive brand values that set you apart from the competition.
Customer Experience/CX & User Experience/UX
IDC Snapshot: Improving operational excellence and customer experience in retail banking
Organisations that have a common business and technology roadmap have had more success than those with separate plans.
IDC Snapshot: Establishing operational resilience to achieve customer excellence
The ability to simplify & streamline tech supporting important business services, leading to better customer outcomes.
NTT Ltd’s 2020 Global Customer Experience Benchmarking Report: the connected customer – delivering an effortless experience
What key business outcomes to focus on to provide a seamless and effortless CX journey.
How banks can balance UX and security amid a pandemic
How face-based biometrics and AI can deliver smooth digital onboarding and stamp out fraud.
2020 PayTech Awards hosted online by Zoe Lyons
Join our celebrity host Zoe Lyons for PayTech Awards 2020! Free broadcast on 10 September – everyone is welcome.
Banks need a single brain
Every bank needs a single brain to anticipate the needs, wants and quirks of every customer.
After divorce comes engagement for banks
For a bank to engage with a customer, they need to go beyond the initial request.
Stock trading apps are booming, but what about the education gap?
Are fintechs just “paying lip service” to education?
Emirates NBD’s challenger Liv moves to ‘super app’ status
The challenger said it had acquired more than 300,000 users.
Webinar: Streamlining manual processes amid COVID-19
Experts from Banco Santander, Foxit Software and Xendoo discuss digitising paperwork during the coronavirus crisis.
Your LP is your customer, that’s important to understand
Customers want fund managers to do the work for them.
Banking Technology July/August 2020 issue out now
Unlocking the benefits of open banking.
Why every company will soon be a fintech company
Why companies that have nothing to do with finance will get into financial services.
Cloud banking provider nCino files for IPO in US
nCino plans to raise $100 million in its IPO.
COVID-19: will fintechs crash, survive or get bought?
What can fintech firms do to ride out the storm?
Banking is moving to a dual core
I’m not saying that digital transformation is just a case of implementing a DBP.
Banking Technology June 2020 issue out now
Real-time payments and fraud: balancing customer relationships and security.
Banking Tech Awards 2020 now open for entries!
The awards are open to banks, financial institutions, technology and service providers, teams and individuals.
bunq’s banking app gets a ‘swiss army knife’ style revamp
The “new-look” ‘bunq V3’ banking app is in beta.
Banking’s long divorce process
The separation of customer management from product management has very strong advantages.
In a micro-app modern world, micro-differentiation matters
The best solutions are those that intertwine physical and digital channels.
Webinar: Transform your customer experience with modern information management
Real-life examples of how FIs delivered value to customers, reduced technology costs & transformed their businesses.
The State of Digital Transformation in Financial Services 2020
Digital transformation today needs a balance between ongoing tech innovation and development of new skills.
PayTech Awards deadline extended! Submit your entry by 30 April
We have received more requests for extensions than ever before, so we are extending the entry deadline again until the end of April.
App-based payment solutions to delight merchants and their customers
The world of commerce is abuzz with the need to delight customers by providing a digitally enhanced shopping experience.
Banking Technology April 2020 issue out now
All things equal: Closing the gender gap in fintech.
Exclusive interview: looking beyond the horizon
Fintech Futures talks exclusively to Nationwide’s channel service director, Carole Layzell.
The return of humanity in the digital era
He highlights the positive impact of the current situation and how our past was not necessarily better.
PayTech Awards deadline extended! Submit your entry by 10 April
Premier awards for banks, financial, payment & e-commerce institutions, paytech vendors, individuals & teams!
Virtual bank Airstar launches pilot in Hong Kong
The digital bank will onboard roughly 2,000 customers.
How enterprise architecture can help the financial sector transform
The transformation of traditional banks is centred on customer experience, tech and data.
Global fintech funding: 2018 still stands as the reigning year
As of February 2020, year-over-year deal counts were down by 22%.
Is the future of banking not open but closed?
Europe and USA have to create their own ecosystems to compete with the East.
ATB Financial’s digital bank Brightside launches in Canada
The neobank is focused on “making saving easy”.
Refinitiv buys US wealth management fintech Scivantage
The deal amount is yet to be disclosed.
Monese set to make 30 employees into millionaires
This is expected after its next fundraise which will value the neobank at £1bn.
Poland’s digital banking provider Efigence talks private over public cloud
“Banks don’t want to invest in infrastructure when they don’t need it,” says CTO.
bunq CEO: “It’s a marathon not a sprint, we run our own race”
“I like to think of myself as a simple entrepreneur,” says Niknam.
The financial services technical “Grand Design”
A financial services organisation must plan and design what it will look like.
