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Customer Experience/CX & User Experience/UX
UK personal finance app HyperJar appoints Rob Rooney as CEO
Prior to HyperJar, Rooney spent 32 years at Morgan Stanley, including as CEO of Morgan Stanley International.
Finora Bank taps regtech iDenfy for automated customer onboarding
The partnership will help Finora Bank manage fraud risks and gain insights into its financial operations.
PayPal faces antitrust investigation in Germany
The Bundeskartellamt is investigating “practices possibly foreclosing competitors and restricting price competition”.
US fintech PayEm bags $220m in funding
The funding came from Viola Credit, Mitsubishi Financial Group, Collaborative Fund, and others.
US fintech DailyPay lands $260m funding to fuel growth
The company will look to boost domestic growth, expand internationally and invest in product innovation.
Video: Envestnet at Money20/20 USA – Harnessing data to improve financial wellness
We chat with Farouk Ferchichi and Eric Jamison of Envestnet about the importance of data aggregation.
Building a future-ready bank
What’s the formula to create a future-ready bank that stays digitally relevant to its customers?
United Heritage Credit Union taps NCR for ATM-as-a-Service solution
The credit union will have access to the full suite of ATM capabilities offered by NCR’s ATMaaS solution.
Royal Bank of Canada innovates from the inside out
Over the past five years, RBC has been transforming its five business lines to ensure digital relevance.
Case study: Credit Agricole Bank Polska and Efigence – mobile banking app
When an out-of-the-box design drives supreme customer experience and sales boost: case study on Credit Agricole Bank Polska’s mobile app.
Belgium’s oldest private bank Nagelmackers in digital revamp with Objectway
Nagelmackers is implementing Objectway’s platform for its advisory, discretionary, and execution-only offering.
Get recognition at this year’s Banking Tech Awards USA
Nominations for the 2023 awards are now open – apply today!
Alipay partners Splitit for ‘pay after delivery’ offering
The service will initially launch in Germany, France and Spain, with plans to expand into other global markets.
Enfuce and Orka Ventures launch consumer lending product in Europe
Orka Card will enable customers to integrate all their existing bank accounts into one card and app.
New consumer lending fintech Salmon launches in the Philippines
Salmon claims to have over 2,000 customers and over 30 merchant partners for its lending product.
How Drip Capital is simplifying trade financing for SMBs in emerging markets
FinTech Futures chats with Pushkar Mukewar, founder and CEO of Indian fintech Drip Capital.
2023: the final countdown for incumbents versus challengers
If incumbents fail to adapt in 2023, challengers could gain the lion’s share of the market once and for all.
PayQuicker appoints Nazuk Jain to lead product development
Jain will build out the firm’s product team and manage its expanding product roadmap.
Embedded finance to lead the way in 2023 fintech innovation
Over 2023, financial services will continue to become more digital, accessible and decentralised.
Swiss payment app Twint taps NetGuardians for fraud prevention boost
Software leverages behavioural analytics, machine learning and artificial intelligence to detect anomalous payments.
Progressive Building Society taps Jade ThirdEye to fight financial crime
Progressive says it wants to enhance its ability to detect money laundering and financial crime.
L&N Federal Credit Union taps Jack Henry for tech upgrade
With Jack Henry’s tech, L&N FCU plans to continue expanding its services while maintaining its “hyper-local approach”.
Nordic bank DNB automates chat traffic with Boost.ai virtual agents
The bank says deploying Boost.ai’s solution has led to an increase in customer satisfaction scores.
Ex-Nordea exec Erik Zingmark joins Loomis Pay as CEO
Zingmark joins Loomis Pay from Nordea, where he worked for over eight years in various roles.
Axis Bank taps Open to launch digital current accounts for businesses
Axis Bank says its new product will help save customers time and effort with a fully digital authentication process.
Mortgage tech firm Twenty7tec acquires Broker Sense and Meet Parker
The deals follow Twenty7tec’s acquisition of fellow UK fintech Bluecoat Software in June last year.
Japan’s Smartpay launches open banking digital payments service
Smartpay claims it is the first digital consumer finance firm to utilise Japan’s open banking system.
Twig acquires banking services provider Vybe
With Vybe’s acquisition, Twig plans to expand its Gen Z market footprint.
Financial institutions will need to redefine their risk-based strategies in 2023
In 2023, FIs will look to strengthen their approach to fighting financial crime.
What’s next in fintech? Three predictions for 2023
Here are three trends that will drive the next wave of innovation in fintech.
Ten fintech predictions for the year ahead
2023 will be another year of fintech innovation and growth.
Personalisation in banking
Banks can deliver personalisation through a more contextual customer journey.
Top five fintechs and neobanks of 2022
FinTech Futures takes a look back at some of the year’s top new fintechs and neobanks.
FinWise Bank taps Finastra for core banking solution
FinWise says it selected Finastra to propel its banking business and build on its fintech partnership lending programme.
eBook: The gap in financial services and customer service innovation
There is a major gap between customer satisfaction perception by financial organisations and the reality.
Webinar: Achieving service excellence with Salesforce for retail banking – UMB Bank use case
UMB Bank shares its experience of migrating to Salesforce and the impressive results.
eBook: Financial services – embracing a new service model for the digital world
Customer service transformation in the digital world is accelerating – here’s what it means for banks and FIs.
Jordan Kuwait Bank taps Codebase for digital onboarding and instant credit services
The bank will utilise Codebase Technologies’ Digibanc platform.
Mechanics Cooperative Bank selects Finastra’s Payments To Go solution
The bank is expanding its partnership with Finastra to introduce new business payments services.
