Financial Services/Finserv


Customer complaints – a.k.a. customer feedback

Payment protection insurance has dominated the coverage of complaints against banks for some time now, but many observers think that it is just the beginning of a wave of grievances about to engulf the retail banking industry.

New BAML trading system aims at “disillusioned” investors

Bank of America Merrill Lynch is seeking to attract long-term investors who have become disillusioned with equity markets. Its new trading system, Instinct Natural, is a crossing network that is clearly geared towards customers that want to trade in blocks. But market participants have expressed concerns about its potential to meet the needs of long-term investors.

Lloyds slashes another 940 jobs as cuts deepen

Lloyds Banking Group is to cut 940 more jobs, the latest in a series of savage headcount culls at major financial institutions. Separate announcements earlier this week confirmed 200 human resources jobs would be axed, and a further 175 cuts made in the Halifax branch network.

HSBC plans to pilot FX netting in China

HSBC is to pilot a foreign exchange netting system in China after getting approval from authorities there – the first foreign bank to get such approval. The programme is part of the Chinese State Administration of Foreign Exchange’s recently launched Foreign Currency Centralised Management pilot scheme for multinational companies.

Citi targets “dangerous” global collateral shortfall

Citi has established a set of alliances with Clearstream and Euroclear Bank that it says will transform the way broker-dealers manage their collateral, freeing up precious resources as onerous new regulations in the US and Europe burden banks with tougher collateral requirements.

JP Morgan trade platform promises joined-up thinking

JP Morgan has begun rollout of its new multi-asset class trading platform, JP Morgan Markets, which the firm says will make it easier for clients to bring together different elements such as research and analytics and convert them into successful trades.

Algorithms create new highs (and lows) at Barclays

As we’re broadly in agreement with the view of a character in Carla Lane’s 1970s sit-com The Liver Birds that opera is “just Italians arguing to music”, we’d best pass on this news with as little critical comment as possible. Following the success of oddball opera subjects – Nixon in China, Jerry Springer: The Opera […]

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