Retail Banking


Diebold: on the comeback trail

After a decade of being the ATM maker you’ve never heard of, Diebold is returning to Europe and a year into his tenure as president and chief executive at the firm, Andy Mattes thinks that the company’s profile is about to change.

London Underground goes contactless as EE unveils NFC plans

London Underground, DLR and Overground trains are to accept contactless payments, following an announcement from Transport for London. The decision comes as mobile operator EE sets out plans to support NFC payments on London Underground, the UK’s biggest building society begins issuing contactless cards to its customers, and Apple explores cooperation with Visa on a potential new mobile wallet.

UK retail banks could lose out to supermarkets warns study

The UK’s high street banks are failing to satisfy consumers and may be in danger of falling behind the big supermarkets, leaving them vulnerable to competitors, according to a new report by VerintSystems and the Customer Contact Association.

UK to launch competition investigation into retail banking

Essential parts of the UK retail banking sector lack effective competition and do not meet the needs of personal consumers or SMEs, according to government body the Competition and Markets Authority, which is now planning to launch a full investigation that could last 18 months.

Back-office legacy still holding back banks

Setting up a bank in the UK is costly, time-consuming, heavily regulated and not easy. As a result, the dynamic, start-up culture that drives innovation in many other sectors is less prevalent within banking and financial services.

Mobile banking to overtake online within five years

Analyst firm Juniper Research reckons more people will be using mobile apps for banking than web-based options by 2019, as the 800 million people who used their phones for banking more than doubles to 1.75 billion in five years.

Banca Popolare di Bari in branch refresh with NCR

Italy’s Banca Popolare di Bari has chosen ATM manufacturer NCR to help it revitalise its branch network with a new set of systems that it says will help to cut queues and better connect with customers.

Fairbanking Foundation launches fair banking challenge

The Fairbanking Foundation, a non-profit charity focused on improving the financial health of consumers, has launched a drive to encourage banking providers to improve their products and achieve an additional 15 Fairbanking Mark certifications from the Foundation by October 2015.

BBA calls on Bank of England to protect challenger banks

The BBA has called for regulators to do more to improve competition in UK retail banking by making changes to the way payments, capital, access to funding and proportionality of regulation are handled and opening up more opportunities for challenger banks.

Banks must educate consumers about fraud says Aite

Banks need to do more to educate consumers about the ways in which they may be exposing themselves to fraud risks, according to a new report by Aite Group using data from ACI Worldwide, which notes that one in four consumers has been victimised by card fraud in the past five years.

Bank of England tackles “critical” cybercrime attacks

A major new effort spearheaded by the Bank of England and the UK Treasury has been launched to shore up the cyber defences of the UK financial services industry, amid rising concerns that testing has exposed serious unaddressed weaknesses.

Card costs still too high say retailers

Despite falling costs, banks are continuing to charge “unjustifiable” fees that rip off retailers and consumers as they move away from cash towards debit cards and other forms of payment, according to the British Retail Consortium’s Payments Survey for 2013.

Forget ‘mobile first’: are we heading for mobile-only banking?

The speed at which the mobile market evolves is staggering. Just as we started to look at mobile first, where banks need to align their services and strategies to cater for mobile before desktop or other traditional channels, the notion of mobile-only is now creeping to the fore.

What next for the ATM?

Given that bank customers are unlikely to increase significantly their usage of ATMs and now that opportunities to deploy large numbers of additional dispensers are limited, what does the future hold for the ATM and where does its next phase of growth lie?

Emirates NBD launches tablet banking for priority customers

Emirates NBD has launched a tablet banking service, which it says makes it the first bank in the Middle East to offer tablet-based financial planning. Launched for the bank’s priority banking relationship managers and wealth management advisors, the new apps allow them to access customer information using their tablets.

Swedbank begins Baltic ATM revamp

Swedish regional bank Swedbank is planning to roll out new ATM applications for 206 branches across the Baltic countries of Estonia, Latvia and Lithuania. The company will also upgrade more than 150 of its ATMs as part of a new multi-channel banking strategy.

HSBC installs free wi-fi in UK branches

HSBC has installed free Wi-Fi in 650 of its UK branches, bringing the bank into line with Barclays, which introduced free Wi-Fi in February 2013. Both banks signed deals with BT to provide the connectivity, which is managed by BT as a white label service.

Fair treatment of customers lies at heart of future says FCA director

New UK regulator the Financial Conduct Authority has made a good start in its first year of life and has helped to contributed to a “sea change” in the way conduct is viewed and treated by financial institutions, according to Clive Adamson, director of supervision at the FCA.

Santander well ahead in UK account switching race

Santander is emerging as the main beneficiary of the battle to attract UK current account holders while NatWest and HSBC are losing ground, according to the monthly TNS Current Account Switching Index data for April.

UK account switching service gathers momentum

More than half a million UK consumers have switched their current accounts since September, according to new figures released by the UK Payments Council. The figures have been described as positive, but market observers remain cautious over whether or not they can be sustained and whether the UK authorities are doing enough to promote innovation.

Redesigning the retail bank, the Fidor way

Banks must take note of the way that technology is changing how customers interact with the world around them and develop products and services that address their needs rather than the banks’.

UK mobile banking doubles in a year

UK consumers have doubled the amount of transactions they make on their mobile phones over the last year, according to new figures released by the BBA.

Banking in the Digital World

While established banks struggle with their legacy systems, smaller players and new entrants are quickly adopting new technologies – but there are some trends in digital banking that are being slowly adopted by the banking industry as a whole.

Why banks need a chief mobility officer

Mobility has risen to such a level of importance that many people believe it deserves its own C-level position to advance and align mobility strategy throughout the enterprise. In no other industry is this more pressing than in banking where financial institutions are increasingly using mobile apps to set themselves apart from their rivals.

Accenture launches Indonesian innovation centre in Jakarta

A new financial services innovation centre in Indonesia is aiming to capitalise on rising levels of mobile penetration and interest from banks and other financial services providers in new technologies and business opportunities in the country.

TSB to boost ATM network by 10%

TSB is increasing the size of its ATM estate by more than 10% as it works to transform its retail banking network in the wake of its de-merger from Lloyds Banking Group last year.

Why Yahoo’s malware attack is hitting banks hard

At the end of last year, Yahoo was hit by a malware attack. It affected over two million clients, mainly in Romania, Great Britain, France, Italy and Spain, putting their personal data at risk. Upon visiting the website between 27 December and 3 January, users received advertisements, some of which were malicious and infected users’ devices without even a click.

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