E-book: Next-gen cloud contact centres
How a next-gen cloud contact centre can help you deliver the experiences your customers demand.
call centre
Appian World 2019: why banks need low-code tech
Revolutionising call centres, and harnessing AI to address challenges such as the demise of Libor.
Isbank’s call centres to be powered by Clinc’s AI
US-based Clinc has also opens its first international office in London.
Are contact centre agents the new face of consumer banking?
The desertification of local banking is shifting the burden of live consumer interaction to contact centres. The question is: are your agents ready to become customer-facing bankers?
US credit unions aim to cut down call centre fraud with new tech
Hoping to put a dent in a method of fraud that costs US companies $10 billion annually, PSCU, a credit union service organisation that serves 850+ credit unions, will use technology from Pindrop.
