Report: Three key strategies for customer experience success
In-depth industry report on customer experience, featuring expert insights from Mettle, HSBC & Northwestern Mutual.
NatWest
NatWest accelerator graduate Hoddle launches beta savings app
Hoddle was brought onboard to NatWest’s accelerator programme by Steve Chown.
NatWest to offer customers CO2 calculator with fintech CoGo
The bank recently found 70% of its customers are concerned about climate change.
Vanquis Bank partners with NatWest’s Payit
Payit was built by London-based, RBS-backed fintech, Pollinate.
NatWest creates new COO role for its personal bank division
The appointment comes as the bank makes around 550 employees redundant.
NatWest deploys Synalogik Scout across multiple brands
NatWest, Royal Bank of Scotland, Ulster Bank, and Coutts are all to use Scout.
NatWest launches its no-card payments service Payit
The service uses open banking infrastructure.
NatWest extends 7-year Artesian contract
The vendor will continue to provide its customer insights and relationship systems.
NatWest taps Lloyds exec Jen Tippin for chief transformation role
The new hire is set to go through in late 2020 following regulatory approval.
RBS unveils ‘companion card’ to help vulnerable customers during lockdown
The card has a £100 limit which can be refreshed every five days.
NatWest’s Mettle gives users access to FreeAgent’s accounting software
User will need to make one transaction per month minimum for the free service.
Banks waive overdraft interest on temporary basis
Banks & building societies have previously been shaking up their overdraft charging structures.
VoxSmart raises £5.5m from NatWest in Series B funding round
Surveillance firm completes its second round since 2006 founding.
UK treasury expected to push back sale of its RBS stake to 2025
A further five-year delay is put down to “turbulent stock markets”.
UK banks prop up SMEs with £7bn amid coronavirus outbreak
The banks are also deferring customers’ payments on loans and mortgages for up to three months.
NatWest CDO Frans Woelders set for Danske Bank move
Woelders will join former colleague Chris Vogelzang at the Danish banking group.
RBS changes name to NatWest and appoints new Bó CEO
“It really makes no sense for us to continue to be called RBS,” says chairman.
The future of trade finance
We speak to Mastercard, NatWest and Marco Polo senior executives about their partnership.
Natwest outage stops customers spending savings and payday wages on Black Friday
Some customers said they couldn’t get cash out of ATMs either.
NatWest ‘planned maintenance’ stops customers applying for Help to Buy ISA days before deadline
Customers took to social media to vent their frustrations.
MoneyLive 2019: Neobanks “regularly” share tips on financial crime, says exec at Natwest’s Bó Bank
Collaboration between new banks is “pretty impressive”.
NatWest first UK bank to use fingerprint contactless credit card with £100 limit
Bank trials fingerprint-linked cards with 150 people.
NatWest teams up with Microsoft and DreamQuark to predict markets with AI
The new platform will use AI to spot opportunities and risks.
NatWest online banking glitch exposes account details to wrong customers
Customers could see “bank details, balances and transactions” of other customers.
RBS and NatWest websites’ problems fixed – for now
Both sites have been showing a 502 Bad Gateway error.
Top fintech stories this week – 23 August 2019
Catch up on FinTech Futures’ top five fintech stories of the week – all in one place!
Natwest, Tesco, RBS and Nationwide experience banking IT outage
Customers couldn’t access credit card information with monthly bills imminent.
NatWest launches voice tech for banking pilot
It’s testing exclusively with Google smart speakers for this pilot.
HooYu and NatWest collaborate to offer account opening by selfie
The bank’s competitors HSBC and Lloyds began offering “selfie banking” in 2016
NatWest becomes first UK partner for open banking platform Tink
Swedish fintech will add personalisation to the bank’s mobile banking.
RBS’s digital challenger bank Bo taps Mambu’s cloud tech
EXCLUSIVE: Bo is expected to launch to retail customers in 2019, underpinned by Mambu’s core banking tech.
NatWest unleashes first biometric card in the UK
It recently released a new biometric payment approval feature
NatWest trials new personal finance app Mimo
NatWest trials new personal finance app Mimo
NatWest partners with Tieto to launch virtual account platform for business
Companies will be able to digitally self-serve their clients’ accounts.
Lloyds, NatWest and Barclays team up for business banking hubs
The three banks will pilot the UK’s “first” shared hubs for SMEs.
NatWest prepares biometric card pilot
The bank will trial fingerprint technology-enabled cards with Gemalto.
Esme Loans getting data warehouse courtesy of Microsoft
To help with AI processes in the lending process.
Quint ain’t skint with NatWest’s £16.5m funding
UK firm plans to drive growth through acquisitions.
NatWest unveils bank account aggregator
Its “first real-life customer feature using open banking”.
NatWest and RBS tap FreeAgent for SME account feeds
“A first for accounting software in the UK.”
