Paddle founder Christian Owens steps down as CEO
Owens, who led the firm for 11 years, has been replaced by COO Jimmy Fitzgerald.
ServiceNow
Q&A: ServiceNow on how banks can stay competitive through digital transformation
Helping banks to evolve dramatically, quickly, and with flexibility and resiliency built in.
Webinar: Revamping banking operations – from fragmentation to a seamless experience
How to approach digital transformation to ensure operational flexibility and a seamless experience for end users.
ServiceNow & Accenture white paper: How digitisation is driving bank M&A and improving performance
Find out how digitising operations can bring enormous efficiencies.
Research paper: Transforming the banking experience through digital growth
Learn how to transform the customer experience and the risks associated with doing so.
Industry outlook report: Joining the great race
How financial institutions are transforming operations to secure their place in the future of the banking ecosystem.
Aberdeen Report: Customer operations in financial services – how to maximise client value and optimise efficiency
The findings from the survey of 218 financial firms, highlighting best in class customer operation programmes.
FinTech Futures Industry Survey & Report 2021
A deep-dive into the trends defining 2021 and beyond, based on a comprehensive survey of the industry.
Webinar: Deep dive on ServiceNow’s purpose built product for finserv operations
How to improve customer and employee experiences. Featuring a demo of The Now Platform from ServiceNow.
Connect bank operations from front to back
Improve efficiency and compliance while simultaneously lowering costs and risks.
White paper: The business value of ServiceNow for retail banks
The value retail banks will achieve annually at $29.54m per organisation ($70,000 per 100 users) by using ServiceNow.
Solving payments and card challenges with a platform approach
A platform approach improves efficiency and customer trust.
White paper: Re-wiring financial services operations for a bold future
Looking beyond the front office to transform experiences.
E-book: Financial services – the smarter way to workflow
Future-proof your financial services institution in an era of rapid transformation.
IDC Snapshot: Improving operational excellence and customer experience in retail banking
Organisations that have a common business and technology roadmap have had more success than those with separate plans.
IDC Snapshot: Establishing operational resilience to achieve customer excellence
The ability to simplify & streamline tech supporting important business services, leading to better customer outcomes.
