Industry Comment


Caveat emptor

Give praise where it’s deserved. Give it publicly. Give it as often as it’s earned. And don’t add conditions.

Banking on spreadsheets

Banks and fintechs need to step up their game to serve customers better when it comes to money management.

My favourite place

It’s not ‘doing the right thing’ if you only do it occasionally. You need to maintain high standards every day.

How long is a piece of string?

No matter who you are or what you’re trying to achieve, it helps to act with urgency, before it becomes urgent.

We need to talk about Bob

Digital transformation focuses where it’s high value, but most of banking happens by human intervention.

Banking on the metaverse

Having a presence in the metaverse seems inevitable, and the best time to understand the possibilities is now.

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