Beyond bots: real conversations for a meaningful customer experience
In our rush to digitally transform, it seems we’ve tried to automate the human, rather than humanise technology.
Chatbot
White paper: Artificial intelligence for executives
Learn how to integrate AI into your organisation with this SAS white paper
I.T. (insurance technology) had to be you
The sector should fall in love with tech that will bring it closer to customers, creating collaboration and trust.
Webinar: The ROI of AI – Converting conversational AI into revenue for banks
Learn how to increase customer lifetime value, customer retention and reduce costs
BBVA picks penguin-powered AI advisor with $9m funding
Bank’s Propel Venture Partners leads Series A in Charlie chatbot.
Sibos 2018: separating the myth and reality of AI in financial services
Where can the artificial intelligence tech have the greatest impact?
Finn.ai raises $11m in Series A funding round
Canada-based developer of AI-powered virtual assistant tech lands $11m.
Bank Independent launches AI-enabled voice banking
New tech makes Bank Independent “a trailblazer among community banks”.
Virtual money assistant Cleo really gets $10m funding
The “Siri of personal finance” speaks about its Series A investment.
Webinar: Overpromised & Underdelivered – Common Misconceptions About AI for Banking
Tuesday, 9 October. Register now!
The case for conversational banking
Adopting AI is a way for banks to create much more engaging experiences and solve a number of customer problems.
Core components of an AI programme
Don’t be afraid to start small.
Disruption on its way, are banks ready?
A disruption is typically an opportunity long before it becomes a threat.
Microsoft acquires Semantic Machines for conversational AI starter
Ambitions to make chatbots sound more human and less like robots.
FinovateSpring 2018 Best of Show winners announced
Congratulations to the five companies whose live demonstrations wowed the Finovate crowd!
Infographic: unlocking the potential of chatbots
Showing how chatbots can improve user experience in e-commerce.
Interview: Cyril Cottu, BNP Paribas Global Markets – the Tesla effect
Artificial intelligence (AI), bots, the demise of email, investment in Symphony and more.
Five ways AI is disrupting financial services
Whether you realise it or not, artificial intelligence (AI) is taking over the world.
The gift of the gab: three chatbots leading in insurtech
Chatbots can do more than just use a script to move customers through a sales funnel.
BMO launches banking chatbot with Finn.ai
The new chatbot – BMO Bolt – is available via Facebook Messenger.
Clinc launches self-service AI platform, Spotlight
“Putting the power of world-class conversational design into the hands of banks for the first time.”
Banpro launches Finn.ai’s first Spanish-speaking virtual banking assistant
Banpro’s new chatbot, created by Finn.ai, available via Facebook Messenger.
Will AI replace humans in the insurance industry?
Will you be one of the 800 million individuals ousted by AI?
Digital transformation: is NatWest leading the way or going a step too far?
A bold new move that could shake up the banking industry.
Clinc tops $4.5m in annual revenue
Conversational AI platform in the pink and hires a chief growth officer.
LogMeIn goes for AI gold with Bold360 virtual assistant
A chatbot and virtual customer assistant to make service “more engaging and intuitive”.
AI is on!
Implementation of first uses cases around real-time contextual added-value banking notifications and offers to make their appearance in 2018.
IBM hot for bots with asset exchange launch
IBM has unveiled its Bot Asset Exchange – a place for chatbot development.
Clinc goes global, partners with Isbank to offer conversational AI
Conversational AI innovator Clinc has partnered with Isbank, the largest private bank in Turkey, which will deploy Clinc’s technology within its two mobile banking apps.
Clinc teams with Enacomm to bring AI chatbots to small banks and credit unions
Artificial intelligence (AI) fintech start-up Clinc is making its chatbot Finie more widely available through a new partnership with Enacomm.
Viber Brings Good Vibes to Addiko Bank’s Chat Banking Payments
Austrian banking group Addiko has unveiled chat banking for its customers—the “first ever” Viber-based financial transaction service available in Croatia.
More human than human: banking’s AI future is all in the voice
Aditya Challa of IMImobile takes a look at some current and future applications of artificial intelligence (AI) for customer experience in the financial and banking sector, as well as the challenges that still need to be overcome. Beyond the current race to build chatbots, he predicts that voice-driven AI services will ultimately become the main […]
Knowledge economy in financial services: from curator to conductor
Once upon a time, not so long ago, companies tried to generate new business by sending marketing messages to prospective clients by post. Direct or “junk” mail – sending a leaflet or letter to anyone for whom the firm had a job title, street address or postcode – was pretty unsophisticated, often derided as a “scattergun” approach.
UBank’s Chatbot Helps Customers with Home Loan Applications
Bank has found another way to use the artificial intelligence-powered virtual assistants. The online-only Australian bank launched RoboChat May 15 to help home buyers—and homeowners who want to refinance—complete UBank’s online home loan application more easily.
Money Transfer Goes Social: What the Facebook Land Grab Means
With MoneyGram and Western Union betting that Facebook-loving consumers will use “sendbots,” the old guard of remittance providers may have an edge on startups.
How Fintech Startups Are Transforming Retail Banking and Finance
Sure, convenience remains vital. But to reach digitally savvy consumers—including millennials—new entrants in the payments arena will need to think socially, and be ready to chat.
Spring Edition of Pay Magazine Has Sprung
The digital edition of the spring 2017 issue of Pay Magazine is now available and it’s full of insights and information to help move your company forward. A theme of the spring issue is game-changing technology—and the innovators, products and companies behind it. This edition of Pay Magazine includes an interview with The Bancorp’s Jeremy Kuiper, who discusses some of the major shifts occurring in the industry.
Pay Magazine – Spring 2017
Paybefore’s Pay Magazine Spring 2017 issue out now.
Mastercard, Merchants Launch Masterpass-Enabled Bots
Hungry Facebook Messenger users can order a meal, do their grocery shopping or send a gift card for a sweet treat without leaving the messaging platform. Mastercard announced April 18 at the Facebook Developer Conference that it has launched Masterpass-enabled, artificial intelligence-powered chatbots with Subway, FreshDirect and The Cheesecake Factory.
Consumers Are Open to Payment Innovation, But First Improve Existing Tools
Retail transactions promise to become more vocal and mobile in 2017, according to a new U.K. survey report. Even so, the mainstreaming of chat bots and other new tools appears a while off, given the relatively low level of awareness enjoyed by those innovative technologies.
