Takeaways from FinovateFall 2019: shiny objects vs problem solvers
Bankers and tech experts share their views on the recent Finovate event in NY.
Bankers and tech experts share their views on the recent Finovate event in NY.
Register for the latest Finovate webinar exploring the importance of CX to your banking strategy.
Practical steps and examples of how to deliver differentiated, superior customer experiences.
Collaboration for incumbents is the only way to catch up with the market and become truly consumer-centric.
Improve CX by building an agile defence ecosystem against financial crime.
AV tech is opening new doors for banks to improve brand loyalty, customer and employee engagement and more.
Good UX is like a joke. If you have to explain it, it ain’t that good.
What factors need to be considered to create powerful digital self-service apps and similar differentiators?
Learn how future-facing banks are using data analytics to create profitable offerings.
Capturing consent without diminishing your customer experience.
How can your financial institution compete?
Most banks require a digital strategy wherein the websites are turned into a proper sales machine.
First time “finovater” shares his experience of FinovateFall.
Every interaction that your customer has with you is an opportunity for you to make an impression.
Everyone – regardless of their age, would like a good user experience.
People-first branding in fintech is a clear differentiator in a fiercely competitive market.
In the disruption era, disintermediation is the big boys’ loss for sure, but not necessarily the disruptors’ gain.
A disruption is typically an opportunity long before it becomes a threat.
It is truer than true! There is no one alive who is you-er than you!
HR is not a support function but a driving force!
FinovateSpring is a little less than a month away.
Theodora Lau discusses what the future might look like for fintech and brands.
Innovating is the only way to stay ahead in today’s dynamic marketplace.
Recent hacks and data breaches have shown that cybercriminals are tenacious, smart and well resourced.
Building loyalty means delivering convenience. But this means more than just delivering more sophisticated digital services. It means delivering a superior customer experience in every way the consumer interacts with your business.
At today’s (18 October) panel discussion at Sibos, user experience (UX) and organisational culture were put to the fore. What does it take to create a simple yet meaningful UX? And what role does an organisational culture play in it?
Designing the user experience consumers expect in digital banking is less about seeing what sticks and more about seeing what stands up to real-world human examination and use.
“We’ve got a great idea we think you’re going to love.” Despite its manifest flaws, this is the approach that has long dominated the development of new products and services. While introducing products that people love is an exemplary goal, real omniscience has proven to be distressingly rare.
2016 has been a big year for user experience (UX). The web, as a whole, became easier to use, apps became more intuitive, and services became a lot more engaging and purposeful. But could the same be said for financial services? Perhaps…
Austria’s Erste Bank und Sparkassen can now verify new customers via video—a form of customer onboarding that is gaining popularity among financial institutions because of its relatively low cost.
Amsterdam-based digital marketing and customer experience agency Mirabeau and its 260 staff will join Cognizant’s digital business once the acquisition is completed.
In an age of increasingly high consumer expectations, driven by ever increasing customer choice, the term “customer experience” has become more than a simple buzzword. Used as a key brand differentiator for all types of industries, it has emerged as a crucial tool in driving customer loyalty in the long-term. Irrespective of whether you are […]
Sid Parashar, SVP of client relations and strategic account management, Firstsource Solutions, asks if traditional banks are now ready to take on the new kids on the block when it comes to customer communications. As the banking industry emerges from one of the most transformative periods in its history, it has been a trying time […]
Explore how you can turn challenges into opportunities across five major use cases in consumer lending.