Shawbrook Bank taps Pegasystems for automated underwriting solution
Pega claims its low-code platform will save Shawbrook underwriters 1,500 hours a month.
Pegasystems
Keeping faith in net-zero banking in 2023 and beyond
Which banks will stand up and really push the envelope for good?
First Tech Federal Credit Union taps Pegasystems for unified CRM
Pega’s CRM platform will consolidate four different back-office systems at First Tech FCU.
FinTech Futures: Top five stories of the week – 20 May 2022
Here’s our pick of five of the top news stories from the world of finance and tech this week.
Appian awarded $2bn in damages in trade secrets lawsuit
Appian believes the $2 billion judgement is the largest award in Virginia state court history.
How intelligent service platforms are driving differentiated service experiences in commercial banking
In today’s competitive landscape, creating client value in banking is complicated.
Case study on Bank of America: How robots help serve and protect the bank
In a bank of this size, there are many areas that would benefit from automation of repetitive tasks.
The march of the bots for customer service: should bank CIOs slam shut or swing open the door?
Fifteen years ago, banks were still embracing telephone banking and online payment systems were still in their infancy. At the time, the impact these systems had on the IT manager were minimal. The IT manager’s role might have been to ensure that call centres managed to peak efficiency, or to ensure that the right IT […]
Robotic automation software vendor OpenSpan acquired by Pegasystems
US-based developer of CRM and BPM software, Pegasystems, has acquired OpenSpan. The acquisition, says Pegasystems, “brings robotics, analytics and case management together to enable more productive employees and better customer experience”. OpenSpan, based in the US state of Georgia, specialises in robotics process automation and workforce analytics software. The company says it is currently running […]
Onboarding challenges can be overcome
Increased sanctions, tighter anti-money laundering (AML) and know your customer (KYC) controls, plus client demands for a quicker, better all-round service in the cloud and the move to shared service platforms present client onboarding challenges to banks. But there are also opportunities, said Karen Braithwaite, BNY Mellon’s global head of client service, treasury services.
Tackling FATCA compliance: using new regulations to win a competitive edge
With the January 2014 deadline looming on the horizon, financial organisations are realising that fast action is needed, and needed now, in order to be able to meet the first FATCA deadline for new account on-boarding.
