Swedbank


Swedbank sweet on virtual Nina

Swedbank has gone live with Nuance Nina, a virtual assistant that delivers a human-like, conversational customer service. The system, provided by US-based Nuance Communications, sits on the Swedbank website and the bank’s customers can type their questions to the virtual assistant. Swedbank customer service agents are also using the system to source information for customers. […]

Calypso adds ‘bank-in-a-box’ for capital markets

Treasury and capital markets software specialist Calypso Technology has developed “an industrialised blueprint for reducing complexity and cost in banks”. The Calypso Bank-in-a-Box was developed in collaboration with a group of global banks to consolidate and document their processes and systems in the face of market and regulatory changes.