Five trends driving the future of the middle office
The middle office is a work horse that handles business-critical operations, yet is reliant on dated technology.
Industry Comment
The heart of the matter: customer-centric look at fintech
So much of what we conceive, discuss and celebrate is about tech. How often do we talk about actual customers?
Technology can help uncover credible ESG investment opportunities
The total market value of ESG fund investment has surpassed $1 trillion for the first time.
Humans are messy things
Allow humans to be human and expect them to do the same for each other. And no, it’s not easy.
Leveling the banking playing field for the masses
Banks should stop making assumptions about what different market segments of banked and underbanked need.
Cybersecurity: doing better, together
Together, we can push each other further and improve the whole industry’s resilience and defences.
Experience-driven banking: experience enablers
A strategic choice whether you become a platform to enable experiences or you own experiences.
The fallacy of compromise
In life, love and business: give it your all, fight, compromise but, whatever you do, know what you are getting into.
Dear Luc: Does my fintech firm need ex-bankers to succeed?
This week our writer wonders if they should really be hiring ex-bankers for their executive committee.
Freedom of choice to build your dream bank
Digital core is not just a survival kit, it’s a silver bullet to help banks to compete and win.
Catch up in the cloud – regulatory reaction to COVID-19
What are the regulators doing to keep track with the acceleration of digital in banking?
Baking in the right values from the start
Stick to your values and beliefs and do the right thing by both your people and your client.
Wintersmith
A lot of businesses & software projects aim to be Disney princesses but end up as “a bit of a Frankenstein”.
Navigating a cyber-normal world
We live in a world where simply clicking on a link means ‘game over’.
Design as a strategic superpower in banking
Design-led change is a collaborative process in which personal relations are a key driver.
For many CFOs, the time is now to embrace AI for cash forecasting
An opportunity to introduce new tiers of speed and agility and to enhance finance teams’ value to the organisation.
Dear Luc: Should I offer multi-currency accounts to cover post-pandemic travel?
As the world opens up, our writer asks if multi-currency accounts are a necessity, and how to offer them.
Meeting omnichannel expectations in the new retail landscape
The use of connected retail now holds more potential than ever.
And then we came to the end
Is the time upon us to really address organisational dysfunction?
Creating connections: the future for banking
Ultimately, the seamless interaction of digital and physical services is the future of banking.
Why fintech companies of any size should outsource PCI
Lift the burden of data compliance and security by outsourcing compliance to PCI-focused vendors.
New rules of the game in the AML field?
What is of great importance to meet the challenges of pandemic times is that AI can find anomalies.
The real reason your customers are leaving
Empathy and flexibility are two very important pillars of customer service that risk getting lost.
Digitising trade finance: the next frontier for financial services innovation
The next breakthrough in trade finance is automation driven by data interchange through APIs.
What I learned from a chatbot about the future of digital banking
We ought to abstract tech away from the schema and focus solely on people.
The thing about diversity
We live in highly diverse societies. We work in highly non-diverse industries.
An era of digital trade
Technology creates opportunities to transform existing processes across global supply chains.
Stop running out of cash
With the right approach and clever outsourcing, cash management becomes a success for FIs.
Meet Jake: Gen Z crypto enthusiast
Gen Z is already forming an opinion about banks that is not favourable. Have the banks lost the battle for Gen Z?
The power of the tribe
In a global village filled with noise and people trying to get a free ride, the tribe is strong, vibrant, unaffected.
Spoil the magic: machine learning in fintech
Nothing in your business should be magic, it’s just nice if it looks like magic to outsiders. We’re talking about machines here.
Dear Luc: I want to offer Apple Pay, how easy is mobile wallet integration?
This week Luc tackles Apple Pay integration for fintechs looking to level up their payments.
The edge: the bridge between banks and their customers
Banking is predicted to see the biggest impact of edge computing.
Atlanta is increasingly being recognized as a global fintech center
A considerable IT talent pool, business-friendly taxation, an international airport, and lower living costs.
M&A is driving digital transformation across financial services
There’s one clear winner when it comes to the collaboration of banks and fintechs – the consumer.
Meet Leo: Gen Alpha
Leo is ahead of many banks when it comes to cloud technology.
Banking-as-a-Service: who is it for?
BaaS goes well beyond classic outsourcing models like ITO and BPO.
The meeting about the meeting
One of my favourite things to do is regularly assess whether we can cancel standing meetings.
Why banks need to embrace the new normal
The banking industry’s definition of normal hasn’t been normal for a majority of customers for years.
How much do subscription services invest in chargeback protection and why do they need it?
There is a way to both decrease the chargeback losses and the expenses on fraud prevention tools.
