How to ensure your financial institution doesn’t survive past 2030
Free up your staff to work for more forward-looking organisations!
Industry Comment
Doomsday musings: banking on the verge of a nervous breakdown
The systems we laboured over will be grandfathered and stuff we don’t understand will become important. Accept it.
The self-service puzzle: strategic touchpoint or point of utility?
Financial institutions have to take their ATM strategy to the next level, and re-examine their investment methodology.
KPIs to measure ROI of a digital bank
Digital influence can be tracked, measured, and would indicate on what the ROI is – positive or negative.
What flat earthers and bankers have in common or “I accept all writing challenges”
Things don’t need you to believe in them to be true or come to pass.
Can COO perform the CFO role using “intelligent automation”?
The introduction of intelligent automation will compel the profession to become more creative.
Four digital and traditional trends in banking in 2019
Don’t discount something because it doesn’t fall strictly into our pro-technology bubble.
The subtle art of holding yourself accountable vol 2: running away with the circus
Temptation to depart from all that holds you hostage, that mutes your melodies and dulls your colours.
Open banking: progressing to the summit
Banks and disruptors alike are still trekking through the foothills of open banking.
Client experience: hallmark of the digital credit and lending journey
What is the Holy Grail of credit and lending transformation?
US tariff threat to the German car industry
The German car industry is now in the President Trump’s cross-hairs.
Same old banking and bananas
Good UX is like a joke. If you have to explain it, it ain’t that good.
What dating apps can teach us about Open Banking
Technology enables people to connect with endless options, while encouraging them to commit to, well, nobody.
Three ways to support women in tech
Make room for women, invite them in and give them the tools they need to transform your organisation and industry.
Fabled kings, indecision and cows
Welcome to the Great Disillusionment Swamp…
The forgotten faces of diversity: the invisibles
To be successful, diversity and inclusion must start from within – and it must be built into the culture.
Innovation like charisma
Start-up or corporate, make innovation an ongoing mission, not a faraway destination.
Disruption through diversity and empowerment
“Be bold. You have earned it. More importantly, if you don’t value yourself, how can you demonstrate it to others?”
Assets, habits and the wand that chooses the wizard
Can you tell which bit of generalities “we have data, customers and scale” actually holds value for the future?
A win-win despite the trade war: why small-time foreign investors and US markets need each other
While the trade war looks set to escalate, it seems there may be a silver lining for the US economy.
Will challenger banks motivate change?
The need for digital transformation has been obvious for years and the window of opportunity is about to close.
Getting your executives on the journey they didn’t realise they had started when they hired you
Find what your executives care about and centre your design around them so they can go off and do their job.
To go boldly forth or why you should go hug your innovation team
Imagine how much an innovation team would achieve if they also had your help.
I.T. (insurance technology) had to be you
The sector should fall in love with tech that will bring it closer to customers, creating collaboration and trust.
AI-powered banking experiences
Machine learning can help banks restore the personalised service they were once noted for.
E-commerce: the biggest overseas markets for UK consumers
Consumers in the UK buy a higher proportion of goods from overseas than almost any other wealthy country.
The view from your desk: imagining a future without you in it
What if my starting point was not my desk?
What does a recession mean for fintech?
In the world of fintech, a problem is just an invitation to innovate.
The art of storytelling: trust as renewable energy
It’s only when you do things again and again that trust renews itself. And a narrative builds.
Are too many finance providers conflating trust with technology?
“Trust-free” is actually abstract or faceless trust.
Why fintech start-ups and angel investors are a match made in heaven
An early-stage fintech company needs more than just capital investment to get its products off the ground.
Are you creating data assets or a data dump?
All the extra money firms have spent on big data – and yet most still do not have good quality information.
The subtle art of holding yourself accountable vol 1: future James is busy
Hold yourself accountable on the choices you make and how you follow them up once you have made them.
Women technologists find their future in commercial banking
An ideal domain for the problem-solving and relationship-building skills that distinguish women technologists.
Please fit your own mask before helping others: self care tips for corporate change makers
You can’t help anyone if you are unconscious. It’s not selfishness, it is logic and good sense.
Improving profitability through employee retention analytics
When you have an employee turnover problem, you have a profitability problem.
A jar of hope
We might be from different backgrounds, but we are all part of the universe.
The era of indulgent clients is over
Your user centric design goes out the window unless the entire money cycle moves in tandem.
Banking for “digital nomads”
Foregoing the traditional way of working from nine to five in a typical office culture and hierarchy model.
The Venn diagram of doom or how I make career choices
Your gut points you a certain way; your heart decides; then your head wraps some logic around it.
