Industry Comment

Blog: Mobile Payments Test Drive: Square Wallet, Starbucks App and Lemon (June 2013)

Blog: Mobile Payments Test Drive: Square Wallet, Starbucks App and Lemon (June 2013)

Mobile wallets get a considerable amount of media attention, but will any of them really drive users to leave the plastic card era behind? I recently did a comparison test of Square Wallet, Lemon and Starbucks’ own mobile app. While all the payment types I used worked surprisingly well, none of them was an experience that elevated shopping into the futuristic world these apps conjure up among payments enthusiasts.

Embrace the internet to determine the future of banking

The impact of the internet on the banking industry may yet turn out to be far more important than the financial crisis and the subsequent regulatory overhaul. Viewing statements on-line and making payments electronically is just the very beginning of the revolution.

ISO 20022 – A Hero for Our Times

ISO 20022 has been hailed as the lingua franca in payments and securities for some years now. It offers great potential for re-engineering the payments industry, and for process improvement, but for a standard that promises so much it is still relatively unknown.

Industry Views: Card Manufacturers Talk EMV (June 2013)

Industry Views: Card Manufacturers Talk EMV (June 2013)

Although the network EMV liability shift is about two years out, card manufacturers already are consulting with their U.S. issuing clients to help them make decisions now about how they will approach the transition to EMV. First and foremost is the decision on when to begin, then which cards in their portfolio should have priority. […]

Blog: Physical and Digital Products In-Store Pack a One-Two Punch

Blog: Physical and Digital Products In-Store Pack a One-Two Punch

By Thomas Cornelius, SVP, InComm Today’s consumers are constantly on the go—they’re busier, they multitask more and they have less time to get everything done. As a result, their shopping habits have changed. In fact, according to Forrester, more than 50 percent of in-store retail sales (approximately $1.2 trillion) are now Web-influenced. To meet the […]

The financial services production line: improving the customer journey

Customers expect their interactions to be as short, and as easy as possible, with a satisfactory outcome. This ideal customer experience can be achieved through a combination of the right strategy, the right resources, the right workforce skills and supporting tools and technology . But so many firms still fail to get it right

Lacking a legacy

Much has been said about the ‘bank 3.0’ landscape. We all now know that the Generation Y consumer, or the ‘digital native’ customer, demands a new type of banking. From online, anytime banking, to mobile payments, the face of banking is changing accordingly

Meeting the Needs of the Social Customer

While a child as young as nine years old can use Facebook and Twitter (despite rules saying users should be over 13), multi-million dollar financial service companies often fall behind in their adoption of social media.

London financial jobs scene showing upward trend

The number of new financial services jobs available in London during May was 20% over the previous month and recruitment specialists say that the trend is upwards, but the number of new jobs in May was 59% down compared to the same period last year.

Taking ethical banking global

In early 2009, soon after the global subprime fallout, the official Vatican newsletter published a rather contextual referral for Islamic banking, observing that the ‘ethical principles on which Islamic finance is based may bring banks closer to their clients and to the true spirit which should mark every financial service‘, writes Riaz Akhtar, senior consultant, […]

Banking on the user-centric experience? Begin with robust data and analytics

The UK retail banking sector is characterised by a continuing lack of competition and resultant limited customer churn between financial services providers. This has made it difficult even for new market entrants to gain market share from long-standing, less popular competitors, due to the inconvenience and complexity involved in switching banks.

Blog: User Experience Flaws Bog Down Top Retail Apps (May 2013)

Blog: User Experience Flaws Bog Down Top Retail Apps (May 2013)

By Joseph DeSetto, Emerging Payments Blogger In every technology shift, users are confronted with interfaces that were designed for the previous generation. For example, early PCs rendered graphics of Rolodexes, clocks and other analog desk accoutrements. In this tradition, users of today’s smartphones often are presented with a shopping experience that was designed for the […]

Blog: Mobile Payments: A Solution Looking for a Problem? (May 2013)

Blog: Mobile Payments: A Solution Looking for a Problem? (May 2013)

By Ginger Schmeltzer, Fiserv For years we’ve been debating why mobile payments haven’t taken off faster. Debaters point out issues with the number of players in the value chain, business model challenges, competing technologies, lack of a compelling value proposition, security concerns and more. All of these points are valid: Business models are all over […]

Tearing up the financial services value chain

Traditional finance is not as we once knew it. The internet has completely disrupted the financial services value chain. The banks are struggling to keep up with advancing technology. Understanding mobile, cloud computing, social media, big data and how to utilise each capability are key challenges for the banks to overcome.

Blog: NFC: Your Move, Apple (June 2012)(2)

Blog: NFC: Your Move, Apple (June 2012)(2)

By Joseph DeSetto, Full Sail University   Near field communication, or NFC, is a technology that, on the surface, has tremendous potential. The Japanese vending machine experience of paying for your favorite flavor of sugar water without taking coins from your wallet has been an image of the future for several years now. But for […]

Blog: Well-Designed Mobile Payments Key to App Success (October 2012)

Blog: Well-Designed Mobile Payments Key to App Success (October 2012)

By Joe DeSetto, Emerging Payments Blogger Great design is often highly subjective and can be maddening for executive decision makers. Steve Jobs’ well-known response to his engineers trying to find a solution he would accept was: “I’ll know it when I see it.” Design, and the delightful products and experiences that result, is an art […]

Blog: Blackhawk IPO and the Value of Prepaid Distribution

Blog: Blackhawk IPO and the Value of Prepaid Distribution

By John Grund, First Annapolis Consulting Safeway’s decision to IPO a minority stake of Blackhawk Network is yet another milestone in the evolution of the prepaid industry, given Blackhawk’s unique distribution role in the broader value chain. Green Dot and NetSpend serve as bell weathers for the market value of program managers in the prepaid […]

Blog: Older Technology Seeds Future Mobile Payments

Blog: Older Technology Seeds Future Mobile Payments

The developed world, especially here in the United States, has a very specific idea of what mobile means, and mobile payments in particular. There are certain technologies that spring to mind as acceptably cutting edge and worth attention, such as apps, QR codes, Square, Apple Passbook and Google Wallet. These technologies are now and ahead […]

Blog: Crossing the Border: More Reason to Check Your Pockets (November 2012)

Blog: Crossing the Border: More Reason to Check Your Pockets (November 2012)

By Cynthia Merritt, Federal Reserve Bank of Atlanta It’s no secret that cross-border travel has involved a lot more restrictions since 9-11. Declaration of assets and physical inspection of luggage and other items are expected, as well as tedious and unpleasant, aspects of a vacation or business trip. That could change soon and not for […]

Blog: Roasting Starbucks’ 12 Days of Gifting

Blog: Roasting Starbucks’ 12 Days of Gifting

By Joe DeSetto, Emerging Payments Blogger In the acclaimed television series Mad Men, an average copywriter named Harry Crane invents a role as his agency’s new Head of Television. In this fictional retro world, the old guard that runs the agency in the early 1960s has no idea of the importance of this new broadcast […]

Blog: U.S. Prepaid Companies Aren’t the Only Ones Shopping in Europe (December)

Blog: U.S. Prepaid Companies Aren’t the Only Ones Shopping in Europe (December)

By David Parker, Polymath Consulting The last several months have seen two very interesting pieces of M&A activity in Europe. First, we saw Wright Express’ take over  CorporatePay. CorporatePay was a “pure play” program manager specializing in the corporate-loaded sector and, in particular, virtual prepaid cards used by the travel sector for supplier payments. For […]

Blog: Consumer Prepaid Saturation in U.K.? (March 2013)

Blog: Consumer Prepaid Saturation in U.K.? (March 2013)

 By David Parker, Polymath Consulting Are we reaching market saturation for consumer-loaded prepaid programs in the U.K.? Our latest industry research suggests the answer may be “yes.” Polymath has published The Prepaid Report since 2007, tracking the number and types of consumer-loaded prepaid cards programs in the U.K.  Our latest report makes interesting reading because […]

Blog: Tipping Point for M-Payments Hidden in SMS App and Obscure Pizza Promo (April 2013)

Blog: Tipping Point for M-Payments Hidden in SMS App and Obscure Pizza Promo (April 2013)

By Joseph DeSetto, Emerging Payments Blogger It wasn’t long ago that mobile payments apps for the current generation of smartphones were difficult and time consuming for even experienced programmers to create. Much like the early days of e-commerce, standard ways of protecting user data, providing a consistent interface and user experience that would be trusted, […]

Blog: Venmo App Makes P2P Transactions Social (March 2013)

Blog: Venmo App Makes P2P Transactions Social (March 2013)

By Joseph DeSetto, Emerging Payments Blogger A continuous stream of posts with witty comments or pop culture references is nothing new online after years of Facebook, Twitter and various other social services. But when the same type of feed appears in social commerce app Venmo—available online and on a mobile device near you—the effect is […]

Blog: Digital/Mobile Payments and the Power of Social Media (April 2013)

Blog: Digital/Mobile Payments and the Power of Social Media (April 2013)

By Hunny Huria, Visa At times I’m amazed how social media has changed our lives and continues to have potential to impact it more. There are innumerable people who start the day by checking their Facebook accounts. As of December 2012, Facebook had more than half a billion daily active users, and 9 million apps […]

Duel in The Sun …

Temenos execs were surprised when a group of attractive young women started approaching delegates outside its annual user conference in Abu Dhabi this week. The delegates – existing and potential bank customers – were being tempted by the offer of cocktails in the adjacent hotel, and the prospect of helicopter rides.

Is a waiting game a smart approach for post-trade service efficiency?

It’s often been said that the financial services industry is evolutionary rather than revolutionary, and in some instances this may have proved to be a safe bet. The industry is littered with systems that have grown out of cottage industry and ‘fitting square pegs into round hole, writes Paul Taylor, director global matching, Swift. However, we […]

Viewpoint: Loyalty, Not Payments, Is the Real Mobile Opportunity (Spring 2013)

Viewpoint: Loyalty, Not Payments, Is the Real Mobile Opportunity (Spring 2013)

By Jai Holtz, Sears Financial Services (Member of MCX) There’s no denying that years of hype around mobile payments is beginning to translate into real interest and action from retailers, but the trend has a lot less to do with the actual act of paying than is widely assumed. There are numerous benefits to being […]

Integrating the LEI to enhance data and risk management

With the newly formed LEI Foundation moving forward with establishing processes for issuing and managing the Legal Entity Identifier through its Regulatory Oversight Committee and the registration of seven pre-Local Operating Units, it is worth taking a step back to understand exactly why the industry is pushing forward with the LEI and what it could achieve.

Scaling new depths

News that two Argentine climbers are planning mobile banking exploits on the slopes of the world’s tallest mountain, Mount Everest in the Himalayas, reveals the lengths to which banks will go to gain publicity for mobile payments technology.

Now that’s what I call an offshore investment

Good news for those with a need for real-time financial market data at their salty fingertips while making crossing the world’s oceans: Thomson Reuters and Bloomberg services have both been benchmarked aboard ship in a proper offshore passage. Brighton-based Beacon Electronic Trading Solutions stress-tested the Thomson Reuters Eikon and Bloomberg Anywhere products on board the […]

Mobile is there for the taking …

Financial institutions have owned the commercial payment space for centuries, but are now seeing a threat to their incumbency from new technologies that have opened up the industry to other business sectors. Mobile transactions in particular are shaking-up banking.

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