The path to personalisation
The path to personalisation in banking is apparent. But like every journey, it needs those first steps to be taken.
Industry Comment
What you sell when you’re not selling
It’s when you’re not selling that your true colours as an organisation shine through.
A perfect storm: cash collection and the rise of digital payments
The cashless society has been anticipated for decades, with the pandemic now accelerating its arrival.
Open banking’s unstoppable momentum
Regulation directives continue to push the financial industry towards a more open model.
Why finance teams are coming out of the pandemic stronger than before
Adoption of digital solutions gave CFOs the tools to keep growing during the pandemic.
Back to the future for banks
Now is the best time for banks to plan and explore the future before the wave of change hits.
Of the things we cannot see
As the debate around working from home unfolds, I will confess there are things that worry me.
How identity fraud is costing fintechs millions each year
With fraud rates on the rise, fintechs need to take cybersecurity seriously.
How cryptocurrencies have fuelled the ransomware business
The head-in-the-sand approach of many organisations has created a fertile environment.
The cyber-resilience shortfall: are banks underprepared for a data breach?
Banks should look to bolster their cyber-resilience to prepare for and react to potentially costly data breaches.
Globalisation, crypto and the new cold war
The emergence of blockchain and digital currencies is sparking a new tech battle across the world.
Eat your vegetables
Everyone wants to do the parts of their job they like and avoid the parts they don’t like. But the job is the job.
How can identity security help solve the compliance conundrum?
Evolving tech has led to a growing number of cyber threats for FIs, as well as more compliance requirements.
CBDCs are now a reality: digital payments security needs to catch up
The potential benefits of CBDCs will only be realised if consumers trust the technology.
It’s time to put our heart back into our ecosystem – and build what matters
Access to financial services is a crucial tool to help our most marginalised citizens escape poverty.
Your financial digital twin
What if you had a digital twin that could manage your money faster and better than you?
How do you eat an elephant?
When working on a large or complex project, you should look to break it up and take it one step at a time.
Data availability and disaster recovery: lessons for banks and fintechs
Fintechs and banks should have a foolproof disaster recovery strategy in place to avoid data loss.
Blockchain’s potential to change the face of trade finance
Blockchain could be the most effective platform to help digitise trade finance processes.
Risk as an opportunity: fintech’s gold standard
How can fintechs continue to grow while also meeting increasingly stringent regulatory requirements?
What Gen Z can tell us about the future of banking
All too often, the voices of young people seem to be ignored. Now is a critical time to talk and listen.
It’s not about what it’s about
Knowing that your team will know the right thing when they see it is essential.
Open banking: a new global standard?
How are different countries actually approaching open banking adoption?
The importance of customer-centric strategies for traditional banks
To thrive and grow, banks must identify how they can be more customer-centric.
Fintech innovation and the cloud: securely connecting the future of banking
Hybrid or multi-cloud environments can potentially provide banks with added flexibility and security.
The birth of personal banking assistants
Banks should aim to utilise more data to become a personal banking assistant for your money/wealth.
Resigning to the facts
People join companies but leave managers. And that is a fact.
Financial inclusion: understanding the needs of the underbanked
Better access to a wider range of banking services can help drive financial inclusion for all customers.
Reimagining customer experience in financial services
Utilising the cloud can help banks get customers to the right person at the right time.
Is a change of approach required to benefit from cloud services as critical infrastructure?
It’s a fine balancing exercise of facilitating and encouraging innovation and adoption of cloud integrated services.
The social dilemma
With half the world on social media, why are so many FIs still shying away from it in fear?
Cosy murder
Accepting the premise of the question keeps things tidy, but life doesn’t work that way.
Fintech is facing diversity challenges – but there are reasons to be optimistic
There’s work to be done on forging greater equality in fintech, but there has been some progress.
Why banks and fintechs need to be strategic with digital transformations
Here are a few tips to consider when developing a strategy for digital transformation.
How evolving tech is changing digital habits
A deeper look at some of the technologies that are changing our digital habits.
Is data the new currency for banks?
Banks have huge amounts of customer data, but do they have enough?
Dear Luc: Should I pick a fintech specialist or a jack-of-all-trades?
This week someone writes in to ask: should I pick a fintech specialist or a holistic provider to partner?
Money is not a problem
Don’t tell me money is not a problem. It most definitely is a problem. It just isn’t the real problem.
Capturing the Gen Z market starts with onboarding
Fintechs should deliver the digital-first experience Gen Z expects from the minute they sign up.
Perpetual KYC and the move away from periodic reviews
Continuously monitoring customer information using AI could have advantages for banks and fintechs.
